Privacy Policy

This Privacy Policy is designed to inform you about how Joka, an online casino operating under the Curacao eGaming license, collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of our players’ data in compliance with applicable data protection laws and gambling regulations in Australia.

Information We Collect

• Registration Data: When you register for an account, we collect personal information such as your name, date of birth, address, phone number, and email address. This information is necessary for account management and compliance with legal obligations.
• Payment Details: To facilitate deposits and withdrawals, we collect financial information, including credit card numbers and bank account details. This data is processed securely in accordance with industry standards.
• Technical Logs: We automatically collect certain technical information when you visit our website. This includes your IP address, browser type, operating system, and pages visited on our site. We use cookies and similar tracking technologies to improve our services and provide a better user experience.

Purpose of Data Usage

Your data is used for various purposes, including:

• Account Management: To create, maintain, and manage your account on our platform.
• Marketing Communication: To send you promotional materials, updates, and other communications related to our services. You may opt out of these communications at any time.
• Anti-Fraud Checks: To prevent fraudulent activities and protect the integrity of our platform. We may use your data to perform risk assessments and identity verification.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may monitor your transactions and activities on our site.
• KYC Procedures: To verify your identity and age, ensuring that you meet the legal requirements for accessing our services.

Data Sharing

We may share your information with third parties in the following circumstances:

• Payment Providers: To process your transactions, we share necessary information with our payment processing partners.
• Verification Partners: We may disclose your data to third-party services that assist us in identity verification and fraud prevention.
• Regulatory Authorities: In compliance with legal obligations, we may disclose your data to regulatory authorities or law enforcement agencies as required.

User Rights

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Restrict Processing: You can request to restrict the processing of your data under certain circumstances, such as when you contest the accuracy of the information.

To exercise any of these rights, please contact our support team.

Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us provide functionality and improve performance. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable you to navigate the site and use its features.
• Analytical Cookies: We use these cookies to analyze how users interact with our website, allowing us to improve our services and performance.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses encryption and secure protocols to safeguard your data during transmission.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

Joka reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we will notify you of significant updates. We encourage you to review this policy periodically to stay informed about our data practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team for assistance. We are committed to addressing your inquiries and ensuring your privacy is respected.

Governing Law

This Privacy Policy is governed by the laws of Australia. Any disputes arising from this policy shall be subject to the jurisdiction of the courts located in Australia.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.